FAQs
1. How do I place an order?
To place an order, simply browse through our products, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the instructions to provide shipping information and complete your payment.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Please check our payment options during checkout for a full list.
3. Can I change or cancel my order after placing it?
Once your order is confirmed, we begin processing it right away to ensure quick delivery. If you need to make any changes or cancel your order, please contact our customer service team as soon as possible, and we’ll do our best to accommodate your request.
4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number on the courier’s website to track your package.
5. Do you ship internationally?
Yes, we offer international shipping to a wide range of countries. Shipping costs and delivery times will vary depending on your location.
6. How do I return or exchange an item?
If you’re not completely satisfied with your purchase, you can return or exchange items within 30 days of receiving your order. Please visit our Returns & Exchanges page for detailed instructions.
7. Is my personal information secure?
Yes, we prioritize your security. All personal and payment information is encrypted using the latest technology to ensure a safe shopping experience.
8. How can I contact customer service?
You can reach our customer service team via email at madruffishop@gmail.com or by phone at 0423062613. We’re happy to assist you with any questions or concerns!
9. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them online, and they can be redeemed during checkout.
10. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer service team immediately with your order number and a photo of the damaged or incorrect item, and we’ll arrange for a replacement or refund.
11. Who or what is Mad Ruffi?
Mad Ruffi is our brand’s signature mascot, known for their bold attitude and unique style! Mad Ruffi represents everything we stand for—authenticity, creativity, and a little bit of rebellion. Keep an eye out for Mad Ruffi products and exclusive collections!