FAQ
General Questions
1. What is Mad Ruffi? Can I trust Mad Ruffi?
Mad Ruffi is a women's fashion brand offering trendy, high-quality clothing for every occasion. Yes, we are an Australian business who will be able to assist you with your purchases and also assistance if you need any help.
2. Do you have a physical store?
We currently operate online only, allowing us to bring stylish fashion to customers worldwide.
Ordering & Shipping
3. How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout.
4. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and other major payment options.
5. Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and delivery times vary by location.
7. How long will my order take to arrive?
Orders are processed within 2 business days. Delivery times depend on your location:
- Domestic: 10-20 days
- International: 10-20 days
- Express Post 7 Days
8. How can I track my order?
Once your order ships, you will receive a tracking number via email.
Returns & Exchanges
9. What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Please refer to Refund Policy
10. How do I start a return or exchange?
Contact our customer service team at madruffshop@gmail.com with your order number.
11. Do you offer refunds?
Refunds are issued for eligible returns. Shipping costs are non-refundable.
Sizing & Product Questions
12. How do I know what size to order?
At Mad Ruffi, sizing may vary between different items. We recommend checking the specific measurement size chart listed under the product's detailed description to ensure the best fit for you.
13. Are your products true to size?
Most of our items fit true to size, but we recommend checking the product description for specific fit details.
14. How do I care for my clothing?
Care instructions are listed on each product page. We recommend washing delicate items in cold water and air drying.
Discounts & Promotions
15. Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
16. Can I use more than one promo code at checkout?
Only one promo code can be applied per order.
Customer Support
17. How can I contact customer service?
Please email us at madruffishop@gmail.com or send a message through our contact page.
18. Do you offer gift cards?
Yes! You can purchase a Mad Ruffi gift card here -
https://mad-ruffi.com.au/collections/gift-cards
